GENERAL TERMS AND CONDITIONS

• No refunds or exchanges on ALL collectable items such as the entire range of Pokemon products, most of these products are out of production and have had to transit through multiple courier companies and have possible blemishes, tears, creases or imperfections on the outer packaging. Therefor we do NOT guarantee that packaging is in "brand new" condition, but we DO guarantee that all defects are cosmetic from the inspection of the naked eye (explained in next point). 
• We take no responsibility on the internal state of products as all our products are sealed and we can not open them to inspect the state of the internal products, we do our due diligence in inspecting each product in person before making the decision to purchase and advertise on our website. This is common practice for collectables and Pokémon goods in general, especially out of print products. 
• Ownership of the items/products or services supplied on any invoice remains the property of emm-zee.com unless the invoiced amount is paid in full.
• emm-zee.com accepts no responsibility for damage or loss to items/products/services from courier or shipping companies once we have received receipt for the third-party service.
• Any purchased products from emm-zee.com must be inspected and accounted for by the customer within 7 days of receiving the product, this is to ensure that there are no future claims against products supplied and to provide a clear understanding of stock count. If you fail to check your order and contact us with no less than 3 reasonable attempts, then you will not be eligible to get replacements/refunds/remedies for damaged or missing parts.
• All Items will have their price and conditions subject to change without notice.
• emm-zee.com collects and retains information provided by you when you sign up or make purchases. This information consists of your name, phone number, email and postal addresses. This information is collected and used in order to give the customer access to purchase online & access our system and for emm-zee.com & contractors to contact you regarding current or previous orders. emm-zee.com will not sell or share your information with any 3rd party unless it is for contractors working with us or if we are directed to do so by a court of law.
• Price matching is done SOLEY at our discretion, we make no guarantee that prices can be matched or beaten.
• We do not cover costs of shipping for warranty claims or exchanges.
• No exchanges or refunds if you change your mind or cancel a purchase.
• All sales are final, no cancellation requests will be fulfilled. 
• We do not offer refunds, exchanges or store credit for cancellations, even if the order has not been fulfilled.
• Once you have placed an order, you have entered into a sales contract held up by the terms and conditions outlined by emm-zee.com.
• It is the customer’s responsibility to check that their delivery details and rates are entered correctly and up to date prior to making a payment. The same policy is in place for all phone orders.
• emm-zee.com reserves the right to modify pricing and product information at any given time without warning.

SHIPPING AND HANDLING

• We endeavor to ship all regular and stocked items on same day, next day or within 5 business days of your order being placed. This does NOT apply during sales periods, event periods (post and prior), however we do try our best to get things out of the door as soon as possible.
• If a product is not in stock, items may take longer to ship, if you require a stock update or have an order that needs preference, please get in contact with us PRIOR to purchasing, however in most cases orders leave in 1-5 business days.
• Custom orders may take longer than regular shipping times but will have information about shipping time on the listing.
• Free shipping promotions only include STANDARD freight services and NOT express freight services, this also does not include any shipping insurance.
• Free shipping promotions do NOT apply to bulky products, products with no shipping options or products listed as local pickup only.
• Courier lead times given in the checkout section are estimates ONLY and do NOT include processing and handling times. If you require something urgently, please get in touch with us so we can make your order a priority and ensure you have a smooth experience with getting your goods in the time frame you need. 
• We take extra care in packaging your orders and this means extra time for handling, there is nothing worse than having a parcel arrive as damaged.
• It is the customer’s responsibility to check that their shipping information and details are entered correctly and up to date prior to making a payment. The same policy is in place for all phone orders.
• emm-zee.com accepts no responsibility for damage or loss to items/products/services from courier or shipping companies once we have received receipt for the third-party service.
• emm-zee.com does NOT offer shipping insurance on our shipping/freight services, if you require shipping insurance on your order, then please get in touch PRIOR to purchase so that we may give you a quote.
• emm-zee.com will assist with shipping claims but will only do what is advised by the courier/freight companies and any compensation is at their discretion.
• emm-zee.com can NOT guarantee you will receive the courier you specify from the shipping options, however you will always receive the service you paid for, i.e Express or Standard.
• Courier rates on our website do NOT include customs fees, duty fees or surcharges, you will be liable to pay these upon the arrival of your goods. Unfortunately at this time with such a large product range, it is near impossible to provide integrated shipping quotes with customs fees, however if you have any feedback to provide please get in touch.
• For full shipping and handling policy, please see the "shipping and handling" in the footer of our website. 

PAYMENT METHODS

• Payments for orders placed on our website are only accepted in the form of Paypal, Bank Transfer, Credit Card & Zip Money/Zip Pay and Afterpay.
• Customers should take note that all payments made via Bank Transfer can take up to 2-3 business days to clear, after which their order will be processed and shipped.
• It is the customer’s responsibility to check that their delivery details and rates are entered correctly and up to date prior to making a payment. The same policy is in place for all phone orders.