- Our shipping rates are what they are because they include the BEST level of packaging in terms of care and materials, we do NOT skimp on providing the highest level of protection for your goods which does increase the weight and dimensions of the product overall significantly. This is the only way we can comfortably say we done our best to send your order to arrive to you in the same condition it left us. Being a part of the collectables industry and collectors ourselves, we understand how disappointing it is to receive crushed items and this is what you are paying for... a service that cares about your order.
- We ship WORLDWIDE via FedEx, EMS, DHL Express, Auspost and Sendle international, simply add your item to cart and you will get a range of shipping options at the checkout.
- Courier rates on our website do NOT include customs fees, duty fees or surcharges, you will be liable to pay these upon the arrival of your goods. Unfortunately at this time with such a large product range, it is near impossible to provide integrated shipping quotes with customs fees, however if you have any feedback to provide please get in touch.
- We endeavor to ship all regular and stocked items on same day, next day or within 5 business days of your order being placed. This does NOT apply during sales periods, event periods (post and prior), however we do try our best to get things out of the door as soon as possible.
- If a product is not in stock, items may take longer to ship, if you require a stock update or have an order that needs preference, please get in contact with us PRIOR to purchasing, however in most cases orders leave in 1-5 business days.
- Custom orders may take longer than regular shipping times but will have information about shipping time on the listing.
- Free shipping promotions only include STANDARD freight services and NOT express freight services, this also does not include any shipping insurance.
- Free shipping promotions do NOT apply to bulky products, products with no shipping options or products listed as local pickup only.
- Courier lead times given in the checkout section are estimates ONLY and do NOT include processing and handling times. If you require something urgently, please get in touch with us so we can make your order a priority and ensure you have a smooth experience with getting your goods in the time frame you need.
- We take extra care in packaging your orders and this means extra time for handling, there is nothing worse than having a parcel arrive as damaged.
- It is the customer’s responsibility to check that their shipping information and details are entered correctly and up to date prior to making a payment. The same policy is in place for all phone orders.
- emm-zee.com accepts no responsibility for damage or loss to items/products/services from courier or shipping companies once we have received receipt for the third-party service.
- emm-zee.com does NOT offer shipping insurance on our shipping/freight services, if you require shipping insurance on your order, then please get in touch PRIOR to purchase so that we may give you a quote.
- emm-zee.com will assist with shipping claims but will only do what is advised by the courier/freight companies and any compensation is at their discretion.
- emm-zee.com can NOT guarantee you will receive the courier you specify from the shipping options, however you will always receive the service you paid for, i.e Express or Standard.
WORLDWIDE SHIPPING!
1-2 Days dispatch!